• We accept returns on all products with original tags and packaging within 30 working days of order received.

• Please note: We currently offer free returns to US customers. At this time, free returns are not available for customers outside the United States.

• We no longer accept exchanges, including rings and other sizes. Please contact us if you have any questions about an item or order.

• However unfortunately we're unable to accept returns on engraved, monogrammed or other personalised items, as we’ve customised these pieces especially for you. (If an engraved or monogrammed item was received faulty, please contact us to rectify this.)

Final Sale Products

• All Last Chance products and engraved jewelry are final sale at the time of purchase, and cannot be exchanged or returned. Additionally, the following products are final sale: Chain Extender, Earring Backs, Earring Back Lifters, Gift Box and Mystery products.

Jewelry Bundles

• Pre-kitted bundles and BYOB purchases must be returned in full. Please note if you purchased a bundle, you must return all the products in the bundle to receive a refund.

RETURN COSTS

Please contact customer service for further information on the return fees in your country. We are delighted to serve you. ❤️

• We no longer accept exchanges, including rings and other sizes. Please contact us if you have any questions about an item or order.

• We sincerely apologise if you have experienced any fault with your new AROSÈ jewellery.

• Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.

• Returns from international countries outside mainland US may be subject to a return fee. This cost is calculated in our Returns Charges.

• Please note, shipping costs are not refundable, and international customs duties and sales taxes are not refunded .

• We aim to process all returned orders within 14 working days, however this may take up to 30 working days during busier times of year.

• All refunds will be credited back to the original payment method.

• Please note, shipping costs are not refundable, and international customs duties and sales taxes are not refunded .