Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service love@shoparosa.com we will be able to re-send your confirmation email to you for your reference.

Unfortunately, we are unable to cancel or amend orders once they have been placed.

You can return your order once you have received it, please find further details in our Returns & Exchanges

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal.

Please note that if you select a different currency to shop, and select Paypal as your payment method, Paypal will charge you for the order in USD, which you will see at Checkout and in your order confirmation.

If you're paying with Klarna, payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered a personalised item, the payment will also be taken at the time of ordering.

At AROSÈ, we take online security very seriously. At no point do we store any financial information on our servers. AROSÈ employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.

Gift wrapping is available for $10 (per order). Simply tick the Gift Wrapping box in your shopping bag, where you can also add a personal message.

Please see our Shipping page for the most up to date information on delivery options for each region.

We ship worldwide and prices are shown in your local currency when you select your shipping country.

Please visit our Shipping page for all international shipping costs and timeframes.

Our returns period is currently 18 working days and starts from the date you receive your order.

We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year.

Please see our Returns & Exchanges  for more information.

Please note, we no longer accept exchanges, including rings.

Please feel free to Contact Us if you have any questions.

We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year.

All refunds will be credited to the original credit card.

• Please note shipping costs are not refundable.